Professional Services:
COINS USA Service Level Agreements
COINS USA Service Level Agreements (SLA) provides services that extend the value of the COINS USA Annual Software Support Agreement.
For example, since client specific software (i.e., custom software) is not covered by
the COINS USA Annual Software Support Agreement, you can set up a
Service Level Agreement (SLA) to cover your client specific software needs. Such an agreement could reserve a certain number of hours a week for a software development team to analyze programs,
maintain client specific programs, test client specific software with each change to COINS, provide assistance to client programmers, etc.
The SLA may include the following types of services:
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Request More Information
Contact COINS USA Sales for more information using the Information Request Form.
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