Software Solutions:
Service Management Call Tracker
If you are a construction contractor with field service operations, you know how anxious customers can be for up-to-date information about their service calls. You need to balance their desire for information with your need to use staff resources wisely and profitably, to complete the work and gain new business.
COINS Ti S/M Call Tracker satisfies these needs and is designed just for you. It helps increase client satisfaction by providing easy access to call information while minimizing the time and cost involved with responding to routine questions.
Click
on one of the topics below to learn more about the Call Management System
(CMS):
Quick and Easy Self Service
Give your customers instant access to information about their calls from any Internet-connected PC. Has a technician been dispatched? When was the call closed? What were the charges? They can even see a copy of the actual work order.
With Call Tracker, all they need is a web browser such as Internet Explorer 6.0 and the login information that you give them.
After installing and configuring Call Tracker, simply add a link to your company's web site so your customers can easily find and log into Call Tracker.
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Up-to-the-Minute Information
Call Tracker is directly connected to COINS Ti using Microsoft ASP.NET technology. Users get up-to-the-minute call information directly from the contractor’s COINS Ti system. As calls are entered and processed in COINS Ti Service Management, the updated information is immediately available. Just click Refresh in the Call Tracker browser.
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Easy-to-Use Interface
Call Tracker features an easy-to-use tabbed screen. After the user selects a service site from the list on the left, the tabs on the right give access to open calls, closed calls, or all calls.
- Click on a call to display call details, such as location, problem description, contract type, caller, call resolution, and more.
- Click on a column heading to sort the calls by that column.
- Change the Start Date to view older calls or to restrict the list to more recent calls.
You decide the types of information that display on a user-by-user basis by managing the Users File in the COINS Ti Service Management module. For example, you can keep the user from seeing PM calls. You can also show or hide non-billable PM hours, or billable hours and charges, or give the user access to images of the work orders.
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Integration
Call Tracker is closely integrated with Service Management.
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Continuing Support
COINS USA provides 24x7 Help Desk support for S/M Call Tracker and all COINS Ti products. In addition, COINS USA offers training, consulting, technical, and related services.
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View Other Products
For a complete list of COINS USA software, see the Alphabetical List of COINS USA Software Products.
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Request More Information
Contact COINS USA Sales using the Information Request Form.
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