Software Solutions:
Service Management Call Management System
The Call Management System, part of COINS Ti Service Management, is
COINS USA's state-of-the-art solution to the challenge of quickly recording
service calls and scheduling and managing service appointments. Click
on one of the topics below to learn more about the Call Management System
(CMS):
Rising to the Challenge
Do you need to reschedule a call or handle a last minute cancellation?
No problem - CMS' drag-and-drop interface makes it easy to move an appointment
to a different time or day. The built-in paging mechanism (or optional
Mobile TechnicianT) automatically lets the technician know of the change.
Color coding helps the dispatcher quickly identify schedule conflicts
and planned maintenance (PM) calls, so you can deal with emergency calls
more effectively.
Click the image to see
an example of the
Daily Scheduling Board!
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Entering and Scheduling
Calls
CMS lets dispatchers easily create and manage calls as they come in
from your customers, as well as to schedule PM service based on service
contract requests. At a glance, you can view the service calls to which
a technician has been assigned and their status. You can immediately
tell the status of a call, track the technicians' progress through the
day, or access other information about the call.
If you have extensive field service operations, the COINS
Ti™ Mobile Technician can help. Using mobile, handheld devices
and wireless communication, it puts the information that field technicians
need to perform their work into their hands and feeds the details of
the work done to CMS.
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A Practical Use For Advanced
Technology
CMS was built using Microsoft® .NET technology, which offers "best
of breed" business integration within a company or among businesses.
The interoperability among software applications, devices and people
available with .NET creates a remarkable opportunity. For example, CMS
provides the foundation for and integrates fully with Mobile Technician,
COINS USA's wireless application, with technicians using handheld devices.
After the service manager or dispatcher has used CMS to review and approve
the information from Mobile Technician, it updates the COINS Ti database.
The information becomes fully accessible to the Service Management Module,
Payroll, and the other modules with which Service Management is integrated.
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Other Key Benefits
CMS can help you manage your field service operations, with features
such as:
- Review or enter labor and parts for a call, including time sheet
information for the technicians.
- Automatically retrieve payroll time card data from labor records
that originate in Mobile Technician, thus avoiding data entry.
- View PM Tasking information for a call.
- Page technicians automatically when calls are dispatched.
- Plan for work days and weeks ahead of time using the Weekly Scheduling
Board.
- Optimize the layout of the Scheduling Board for your way of working.
Contact COINS USA to find out how the productivity enhancing features
of CMS can help you.
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Integrated with Service
Management and Other Modules
Total integration combined with flexibility and easy menu operation
separate COINS Ti Service Management with
CMS from the rest of the pack. CMS is also the link between Mobile
Technician and the COINS Ti database. Once the information from
Mobile Technician has been reviewed and approved in CMS, it updates
the COINS Ti database. This makes it accessible to the Service Management
Module and the modules with which Service Management is integrated.
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Continuing Support
COINS USA provides Help Desk support for CMS, Service Management, and
all COINS Ti products. In addition, training, consulting, and related
services are available from COINS USA.
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View Other Products
For a complete list of COINS USA software, see the Alphabetical List of COINS USA Software Products.
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Request More Information
Contact COINS USA Sales using the Information Request Form.
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